We just wanted to drop you a line Nadine to say thank you for making our house sale such a positive experience.
When completing your survey, we would have liked to have entered 6 out of 5 for all of the categories however we weren’t sure how your data team would enter that, and we didn’t want our 100% score not to be reflected in your performance statistics.
Question 8 asks if we have any observations on how you might improve the service – from our experience there is nothing that could be improved – just carry on doing what you’re doing.
We have bought and sold on a number of occasions over the years and have never received such a positive, professional but also common sense approach from our legal advisor.
Stand out points would be your fast response to our queries and your can-do approach all of which maintained the development of the sale and we would definitely recommend your service.
We appreciate during the stamp-duty holiday conveyancing workloads are high, however, from our experience we have never had such a good service.
Lawson Lewis Blakers is a Goldilocks firm: “not too big, not too small, but just right”. Large enough to have individual practitioners who specialist in different areas – conveyancing, wills, criminal – but still retaining the personal touch of a sole practitioner firm.
My wife and I wanted to revise our Wills. We found the website clear and well-organised, showing the qualifications and specialism of each practitioner/partner.
Terms, Conditions, charges were clearly specified after first contact. We appreciated that changes were related to “work done” rather than the value of the estate.
Angela Hobden demonstrated professionalism and empathy in dealing with our requirements. We appreciate the value of her counsel in explaining the likely effect of our decisions, and in taking pains to ensure that we achieved our aims.
I have used Lawson Lewis for years, mainly regarding conveyancing, through Robin Comber (who is also excellent). Jeremy Sogno was enormously patient and a real pleasure to deal with at all times. I would not hesitate to recommend him to anyone needing help with family law. He is a thoughtful and considerate man and very easy to deal with. Jeremy combines considerable emotionally intelligence with a wealth of legal experience. Many thanks.
Hayley Bell was amazing, attentive, kind and very understanding. She was very professional and I would not hesitate to use her again or recommend her. 5 stars to Hayley. Thank you.
I was directed towards Eastbourne and contacted 3 solicitors and chose Stephen as he appeared to fit the bill and he most certainly did. All work was completed in an efficient and timely manner. Stephen made me feel comfortable and certainly has that sense that he was actually dealing with humans. He was kind and considerate and extremely calming in difficult times. I will always advise people of his practice.
Thank you for your help and advice during this difficult Covid time. Signing Wills in the car park was a great idea to enable safe distancing.
We received excellent service from Angela Hobden, always kept us informed, kind and understanding in what was a difficult time for us. We could not have asked for more, most certainly would use her in the future and would highly recommend this company, professional at all times but most importantly approachable.
Given the current Coronavirus affect on business, I am happy to say that LLB have been the most efficient of the organisations I have dealt with.
On the occasions I had to speak to Mrs Hobden (and Fiona) they were both extremely helpful.
I make no suggestions as to improving service – I repeat my total satisfaction with LLB at this difficult time.
I have used LLB many times before, and should the need arise, will do so again.
Although the Coronavirus is putting us all in lockdown, I think the job that Lucy Robinson has done is excellent. Thank you very much.
I am incredibly grateful for the kind, caring and helpful approach that Lucy Robinson and everyone else in your company showed throughout any correspondence and contact I have had with you. This was on top of your professionalism,efficiency and clarity. Thank you all for supporting my family and I to manage the estate of my late mother. We all really appreciate all that you have done.
I was extremely happy with the level of service from Nadine and rapidity of it, especially in the circumstances of distance working, and of course, grateful that your firm accommodated me in signing and providing info electronically.
Nadine Ashford was extremely efficient and thorough in helping with the sale and purchase of our properties. She took time to explain when we were unsure and made the whole process very easy for us. This is the second time we’ve used Nadine and wouldn’t hesitate to recommend her to others. Thank you Nadine!
I have had several dealings with other firms of solicitors on family matters and other situations as well. I have to say that the firm Lucy Robinson represents are ‘top of the range’ with regard to the way you deal with matters, as also are your colleagues. So a big ‘thank you’ for your kind, efficient and very helpful manner in which you have been dealing with us on this matter.
I thought it was the best one from all the websites I checked out and it was.
At some stages it seemed like we would never reach a conclusion or indeed see the project proceed, so it is very satisfying to have reached this stage. I would like to thank you, Richard, for acting for us and for the manner in which you have done so; you have provided us with an excellent service.
At all times the courtesy and understanding extended to me has been beyond reproach. My grateful thanks for that.
Kind staff and excellent service.
Very happy with service provided especially when problems arose. Very professional at all times and easy to deal with so no comments regarding improvement. Thank you to Nadine in particular for excellent service and advice. Would definitely use your services again.
Mary Browne made me feel very at ease with her approach during the process of my consent order. I found her work of excellent quality and she knew the process we would have to go through very well. I cannot recommend Mary Browne highly enough.
Hayley has looked after my injury claim and has been just wonderful. Finalising a very successful outcome. I have been kept in the picture and have been given good and sound advice. I cannot recommend her more highly. One hopes that we will not need the services of a solicitor again, but if I do, it is Hayley that I will contact.